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Patient & Family Engagement Manager in Tampa, FL at HSAG

Date Posted: 8/3/2018

Job Snapshot

Job Description


An exciting opportunity is available now for those interested in improving the lives of End Stage Renal Disease (ESRD) patients. Health Services Advisory Group (HSAG) supports the Centers for Medicare & Medicaid Services (CMS) via a national contract that fosters patient and family engagement (PFE); continuous quality improvement (QI); and the sharing of knowledge and best practices to support achievement of CMS goals throughout the United States and its territories. 

Under general direction, this position will function with the Patient and Family Engagement (PFE) & Learning and Action Network (LAN) Director to support communication with ESRD Networks, and Patient Subject Matter Expert (SME) LAN members to successfully promote and implement a collective change; utilizing goals, clinical data, best practices, lessons learned, and shared values to engage members; establishing a call to action for all participants; and follow-up to determine level of engagement and impact of actions.  The position functions with clinical, administrative, data, and analytical staff to meet and maintain all contractual obligations.  Project deadlines may necessitate occasional extended work hours. 

To perform the duties of this position successfully, an individual must be able to perform each essential duty satisfactorily and independently. The requirements listed are representative of the knowledge, skill, and/or abilities required. 


  • Support quality improvement initiatives across the NPFE-LAN that will contribute to continual improvement in ESRD patient care and quality of life.
  • Provide expertise and management for the NPFE-LAN, including facilitation of meetings and other virtual interactions and providing subject matter consultation and mentoring to all LAN members on Quality Improvement Activity (QIA) topics such as transplantation, home dialysis, depression, pain management, and patient experience of care.
  • Serve as a facilitator and moderator for the National PFE LAN and its Affinity Groups.
  • Coordinate membership rosters with ESRD Networks and maintain attendee participation records of the multiple LANs.
  • Collaborate with the NPFE-LAN team members and Marketing and Communications Manager to create and virtually promote success stories, lessons learned, and best practices.
  • Communicate participation and engagement metrics to the ESRD Networks to aligning NPFE-LAN activities to each Network QIA.
  • Establish goals and measures for the NPFE-LAN that allow for the tracking of progress against agreed upon objectives and success criteria.
  • Monitor performance towards NPFE LAN goals and take corrective action when necessary; research and apply QI practices, principles, and science to aid LANs in achieving improved performance.
  • Implement continuous quality improvement techniques as part of all activities.
  • Support development and timely / accurate submission of deliverables to internal and external customers.
  • Develop and deliver appropriate communications to patients, ESRD Networks, and stakeholders.

Job Requirements

  • Candidate must have a minimum of a Bachelor's degree, preferably in a health-related discipline. Advanced degree preferred.
  • Candidate must have a minimum of five years of health care experience facilitating and moderating health care-related quality improvement projects that inspire behavior change.
  • Individuals should be solution-oriented, analytical, adaptable, and a storyteller. 


  • Proficient in Microsoft Office systems.
  • Proficient in oral and written communication and interpersonal skills, including the ability to present and instruct through both written and verbal means.
  • ESRD experience preferred.
  • Solid organizational and team building skills.
  • Proven ability to work on several projects simultaneously and in a fast-paced work environment.
  • Strong problem-solving skills and critical thinking skills.
  • Ability to work independently and as part of a team. 


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments). 

HSAG is an EEO Employer of Veterans protected under Section 4212. 

If you have special needs and require assistance completing our employment application process, please feel free to contact us. 

EOE M/F/Disability/Veteran


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