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Health Informatics Specialist in Phoenix, AZ at HSAG

Date Posted: 1/7/2019

Job Snapshot

Job Description


Under general supervision, serves as a member of the Project Team responsible for coordinating and implementing quality improvement (QI) activities with collaborators for multiple projects involving physician office quality improvement, including generating quality reports from various EHR systems in physician's practices, PDSA cycles, and problem solving to improve quality measures.  Responsible for maintaining currency of databases related to assigned projects.  Responsible for evaluating efficiency and effectiveness, and recommending improvements for all work activities, which fall within the team responsibilities. 


  • Communicates/consults with project stakeholders and participants on a regular basis to inform them of projects' goals, objectives and quality indicators and to ascertain collaborators' needs for technical assistance from HSAG.
  • Assesses current collaborator systems and barriers to achieving Meaningful Use, Quality Improvement interventions, and reporting of clinical quality measures as required by Medicare. Based upon the evaluation, and in collaboration with the project team, determines appropriate interventions and shares best practices.
  • Serves as the lead HSAG contact for assigned physician offices (PO). Responsible for leading the PO through quality improvement activities using their EHR, and identifying and helping to overcome barriers to a successful implementation of pay for performance initiatives on recognized quality measures.  Will assist PO in effectively using the EHR for Care Management and establishing procedures for reporting quality measures to the CMS clinical data warehouse.
  • Utilizes problem-solving techniques, data and process flow diagrams, statistical process control charts, cause-and-effect diagrams, root cause analysis and other QI methods to demonstrate to collaborators how current processes may create or ease bottlenecks in their systems.
  • Provides educational support to collaborators regarding how to reengineer existing processes and sub components or design new ones to improve performance and/or documentation on quality indicators, which are below standards.
  • During face-to-face meetings with collaborators, discusses complex situations and/or fields questions to appropriate HSAG staff.
  • Documents interventions using appropriate reporting tools such as SharePoint and onsite feedback reports to providers.
  • When appropriate, utilize SQL to assist in problem solving and custom reporting of clinical quality measures to build local capacity of health centers.

Job Requirements


  • Health Care Professional with a bachelor degree in an appropriate science or related discipline, or equivalent combination of education and experience.


  • Knowledge of electronic health records, e-prescribing, registry, health information exchange concepts, and health information technology standards is required. Health care quality experience is preferred.
  • Possess general knowledge of data, databases, and networks.
  • Possess general understanding of the changing health care market place, especially in the area of diffusion of technology in the physician office.
  • Proficient in all Microsoft Office products.
  • Proficient in oral and written communication and interpersonal skills.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).

HSAG is an EEO Employer of Veterans protected under Section 4212.

If you have special needs and require assistance completing our employment application process, please feel free to contact us.

EOE M/F/Disability/Veteran