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Health Informatics Specialist QI in Glendale, California at HSAG

Date Posted: 2/24/2018

Job Snapshot

Job Description

Under general supervision, serves as a member of the Project Team responsible for coordinating and implementing clinical quality improvement (QI) activities for specified projects involving physician offices. This includes generating clinical quality reports from various electronic health record (EHR) systems in physician practices. This position is responsible for evaluating efficiency and effectiveness and recommending improvements both externally for physician offices served, and internally for all work activities that fall within the team responsibilities.


  • Demonstrates experience in healthcare QI and the ability to motivate and lead a Task Team to provide quality services and deliverables in a timely manner.
  • Knowledgeable about evidence-based models for primary care-based identification and treatment of depression and alcohol use disorder.
  • Embraces and promotes strong values in customer service. Seeks to understand and meet customer needs and expectations through communication, cooperation, and collaboration.
  • Documents information using appropriate reporting tools such as the SharePoint, Customer Relationship Management, and summary reports.
  • Identifies and spreads best practices to improve quality of care and care coordination.
  • Ability to multitask and perform other tasks and assignments as may be assigned by the supervisor.
  • Communicates/consults with providers on a regular basis to inform them of project goals, objectives, and quality indicators, as well as to ascertain providers' needs for technical assistance from HSAG. 
  • Ability to keep up to date with trends, best practices, and health information technology field and share knowledge with other team members. 
  • Ability to work independently under the general guidance and supervision of immediate supervisor. 
  • Ability to effectively work with geographically separated teams across multiple states. 
  • Assesses providers’ EHR systems and identifies barriers to QI and reporting of quality measures. In collaboration with the project team, determines appropriate interventions to mitigate barriers and shares these with providers. 
  • Serves as the lead HSAG contact for assigned physician offices (POs). Responsible for leading POs through QI activities using their EHR. Identifies and helps overcome barriers to a successful implementation of pay-for-performance initiatives related to recognized quality measures. 
  • Provides necessary education and materials, and directs eligible clinicians to resources that will assist them with understanding the QPP and how to utilize problem solving and quality improvement techniques. 
  • Assists in the development of training programs and the provision of technical assistance to providers, partners, and stakeholders and participates in educational presentations as required. 
  • Assists POs in effectively using the EHR for care management and supports the establishment of processes and procedures for reporting quality measures. 
  • Utilizes problem-solving techniques, and other QI methods to demonstrate to providers how current processes may create or ease bottlenecks in their workflow.
  • Provides educational support to providers regarding ways to improve existing processes and subcomponents or design new ones to improve performance and/or documentation on quality indicators failing to meet established standards. 
  • Discusses quality improvement for identification of Depression and Alcohol Use Disorder and Behavioral Health in face-to-face meetings with providers and fields open questions to appropriate HSAG staff members and resources for resolution. 
  • Functions productively as part of a QI team, able to share knowledge and collaborate effectively to enhance team performance.
  • Readily absorbs new information, and adapts processes to enhance QI service offerings.
  • Consistently documents interventions and activities using appropriate reporting tools such as the SharePoint, Customer Relationship Management, and on-site summary reports. 
  • Identifies and disseminates best practices to enable improvements in quality of care and care coordination. 
  • Performs other tasks and assignments as may be assigned by the supervisor. 
  • Demonstrates the ability to work independently under the general guidance and supervision of an immediate supervisor. 

Main Job Tasks and Responsibilities

  • Develop and implement a plan for technical assistance and education interventions for primary care providers
  • Increase the identification of persons with depression or alcohol use disorder in primary care settings
  • Increase the annual rates of screening for these conditions, using validated screening instruments
  • Answers calls and responds to emails.
  • Handles customer inquiries both telephonically and by email.
  • Researches required information using available resources.
  • Manages and resolves practice’s concerns.
  • Provides practices with tools and resources
  • Enters practice information into system.
  • Updates existing customer information.
  • Identifies and escalates priority issues.

Job Requirements

  • Health care professional with a bachelor's degree in an appropriate science or related discipline, or equivalent combination of education and experience. 
  • Knowledge of customer service principles and practices. 


  • Knowledge of EHRs, registries, health information exchange concepts, as well as health information technology standards is required. Health care quality experience is preferred. 
  • General knowledge of data, databases, and networks. 
  • General knowledge of reporting and query tools. 
  • Current understanding of the changing health care market place, especially in the area of diffusion of technology in the physician office. 
  • Proficient in Microsoft Office, SharePoint and Customer Relationship Management (CRM). 
  • Proficient in oral and written communication and interpersonal skills
  • Excellent problem-solving skills; able to define problems, collect data, establish facts, set appropriate priorities, and draw valid conclusions.




This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).

HSAG is an EEO Employer of Veterans protected under Section 4212.

 If you have special needs and require assistance completing our employment application process, please feel free to contact us.

 EOE M/F/Disability/Veteran