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Clinical Improvement Advisor, HIIN in Glendale, CA at HSAG

Date Posted: 8/24/2018

Job Snapshot

Job Description

Under general supervision, assists the Program Director in overseeing day to day operations of the Hospital Improvement and Innovation Network (HIIN) contract which is designed to reduce harm in the hospital setting with a focus on specific core elements. 

Responsible for coordinating improvement activities for the assigned hospitals engaged in the HIIN work. This includes performing risk assessment and gap analysis; develop action plans and priority lists; recommend best-practice tools and resources; conduct on-site and virtual visits, and coaching calls; and assist hospitals in operationalizing quality improvement initiatives. 

Clinical topics include healthcare acquired infections/conditions, falls, pressure ulcers, re-admissions, sepsis, adverse drug events and ventilator associated events. Also responsible for coordinating project activities including planning, report preparation and finalization, meeting project timelines and deliverables. 


  • Coordinates project management tasks, including planning, staffing, communication (written and oral), and training. 
  • Communicates/consults with healthcare providers and communities on a regular basis to assist with advancing their quality improvement objectives, and to provide technical assistance and recommendations as needed. 
  • Assesses current healthcare environment, provider and community processes, support systems, and barriers. Based upon assessment findings and in collaboration with providers, partners and stakeholders, recommends appropriate interventions. 
  • Able to communicate and work well on tasks with ancillary and ad hoc team members, community partners and stakeholders to plan, facilitate, and execute activities. 
  • Utilizes clinical expertise, problem-solving techniques, flow diagrams, statistical process control charts, cause-and-effect diagrams, force field analysis, root cause analysis and other quality improvement methods to demonstrate to collaborative and community participants how to reengineer existing processes or design new ones to improve performance. 
  • Provides necessary education, materials, and directs providers to resources that will assist them with understanding and utilizing problem solving and quality improvement techniques. 
  • Assists in the development of training programs and the provision of technical assistance to providers, partners, stakeholders and community members and participates in educational presentations as required. 
  • Possesses ability to discuss complex health care issues during face-to-face meetings, teleconferences, and through written correspondence with providers and stakeholders, and refer questions to appropriate associates. 
  • Remains current and knowledgeable about new initiatives, activities, opportunities, tools, and techniques through research, training, education, and a variety of nationally recognized sources.
  • Routinely documents and reports on project status, on-site visit activities, provider activities, and barriers/solutions, using appropriate reporting tools and databases.
  • Develops written reports and proposals. Assures contract tasks meet requirements.

Job Requirements


  • Candidate must be an experienced healthcare professional with a Bachelor's degree or higher in appropriate science or related discipline and hold a current California healthcare related license (RN, NP, PA, PharmD, etc.). 
  • Three or more year’s healthcare experience in a hospital or other healthcare environment; experience in infection control in a healthcare setting a plus. 


  • Knowledge of and experience with root cause analysis and quality improvement tools and techniques; customer service and culture change concepts. 
  • Clinical experience specific to infection control, medication therapy management, readmission reduction, care coordination, nursing sensitive indicators is preferred.
  • Successful experience with meeting planning, group facilitation, coalition building. 
  • Knowledge of survey standards and requirements for The Joint Commission, and CMS is preferred. 
  • Possess general understanding of the changing health care environment. 
  • Proficient in Microsoft Office suite. 
  • Proficient in oral and written communication and interpersonal skills.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).

HSAG is an EEO Employer of Veterans protected under Section 4212.

If you have special needs and require assistance completing our employment application process, please feel free to contact us.

EOE M/F/Vet/Disability.